Return and Refund Policy

Thank you for shopping at Naturefam Food & Packaging. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Naturefam Food & Packaging.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Naturefam Food & Packaging, accessible from https://naturefam.in/.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation and Refund Terms

  • No Order Cancellations: Once an order is placed, there is strictly no order cancellation permitted.
  • No Refunds or Exchanges All sales made through NatureFam are final. We maintain a strict no-refund and no-exchange policy on all products, categories, and services once an order is successfully placed and processed.
  • Third-Party Delivery Bookings and TAT Disclaimers While we provide the facility for customers to book delivery services directly through our platform, NatureFam is not officially tied up, partnered, or affiliated with any third-party delivery or courier service.
  • Exclusion of Liability for Courier Delays Any estimated delivery Turnaround Time (TAT) provided is booked through independent third-party carriers. Any delay, misrouting, loss, or mishandling from their side shall be considered solely their delay and responsibility, not NatureFam’s.
  • No Refunds for Third-Party Delays We have a strict no-refund policy for any delivery delays, scheduling issues, or service failures caused by third-party courier services.
  • Sole Discretion of Management Any exception, modification, or special consideration regarding orders can only be granted at the absolute and sole discretion of NatureFam management. Customers have no inherent right to demand exceptions.
  • Order Cancellation Limitations Orders cannot be cancelled, modified, or altered once they have been submitted and payment has been verified. NatureFam reserves the right to cancel any order at any stage without prior notice or liability.
  • Product Discrepancies and Variations Natural products may vary in color, texture, shape, or appearance. NatureFam accepts no liability for minor variations, and such discrepancies do not qualify for a return, refund, or exchange.
  • Limitation of Company Liability NatureFam’s maximum liability under any circumstance whatsoever is strictly limited to the exact purchase price paid by the customer for the specific product, excluding shipping or third-party handling fees.
  • Waiver of Claims By completing a purchase, the customer explicitly waives any right to initiate chargebacks, legal disputes, or public defamation claims against NatureFam regarding delivery delays, third-party logistics, or product preferences.
  • Shipping Damage and Risk of Loss The risk of loss and title for all items pass to the customer upon delivery of the items to the third-party carrier. NatureFam is not responsible for any damage occurring in transit.
  • Pricing and Typographical Errors NatureFam reserves the right to correct any errors in pricing, product descriptions, or availability at any time. We reserve the right to cancel any orders arising from such errors without providing refunds in cash (store credit may be issued at management discretion).
  • Jurisdiction and Governing Law Any disputes arising out of or related to transactions with NatureFam shall be governed exclusively by the internal pol

Returning Goods

  • You are responsible for the cost and risk of returning the Goods to Us.
  • You should send the Goods at the following address:

    Plot 35, Lower Ground Floor, Nain Sadan, Sector 20A, Old Faridabad, Haryana, 121002

  • We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: